Privacy Policy

Vinmove Auto Transport (“Vinmove,” “we,” “us,” or “our”) operates the website https://vinmove.com (the “Website”) and provides vehicle transport brokerage and shipping coordination services throughout the United States. This Privacy Policy (“Policy”) explains what personal information we collect, how we use it, who we disclose it to, and the choices available to you.

1. Scope of This Policy

This Policy applies to personal information we collect through the Website, through our online quote and contact forms, by telephone, by SMS/text message, by email, and in the course of providing vehicle transport services. This Policy applies to Vinmove Auto Transport as the registered brand and message sender. It does not apply to third-party websites or services that we do not control.

2. Legal Basis for Processing

We process personal information on the basis of: (a) performance of a contract or steps taken at your request prior to entering into a contract; (b) our legitimate business interests in operating, securing, and improving our services; (c) compliance with legal obligations; and (d) your consent, where consent is required — including your express written consent to receive marketing text messages. Where applicable, we honor rights granted under the California Consumer Privacy Act as amended by the CPRA (“CCPA”), other U.S. state privacy laws, and the EU/UK General Data Protection Regulation (“GDPR”).

3. Information We Collect

• Identifying information: full name, email address, mobile and landline telephone numbers, mailing address.
• Transport information: vehicle year, make, model, VIN, operability status, pickup and delivery addresses, requested dates, and shipment status.
• Payment information: billing name, billing address, and payment card details. Card data is collected and processed by PCI-DSS compliant third-party payment processors. Vinmove does not store full payment card numbers on its own systems.
• Communications data: the content and metadata of calls, text messages, and emails between you and Vinmove, including call recordings where permitted by law and disclosed at the time of the call.
• Consent records: the date, time, IP address, web page, and method by which you provided consent to be contacted by telephone or SMS.
• Technical and usage data: IP address, browser type, operating system, device identifiers, referring URL, pages viewed, and session activity.
• Cookies and similar technologies: session identifiers, preference settings, and analytics identifiers.

4. How We Use Your Information

• To prepare and deliver vehicle transport quotes you request.
• To arrange, dispatch, coordinate, and track vehicle transport.
• To communicate with you regarding your quote, booking, pickup, delivery, and payment status.
• To send you promotional and marketing communications where you have given us permission to do so.
• To process payments, invoice you, and detect and prevent fraud.
• To provide customer support and resolve disputes or claims.
• To maintain the security, integrity, and performance of our Website and systems.
• To comply with legal, tax, insurance, and regulatory obligations.

5. SMS / Text Messaging Program

5.1 Program Description

Vinmove Auto Transport operates an SMS/text messaging program used to send: (a) quote follow-ups and pricing information; (b) booking confirmations; (c) pickup and delivery scheduling and status updates; (d) carrier and driver coordination details; (e) payment and invoice notifications; (f) customer service replies; and (g) promotional and marketing messages, including special offers, seasonal shipping discounts, and service announcements.

5.2 How You Consent

You may opt in to receive text messages from Vinmove in the following ways:

• Web form opt-in: By entering your telephone number and checking the separate, optional, and unchecked-by-default SMS consent checkbox on a quote or contact form on https://vinmove.com. Checking this box is never required in order to submit the form or to obtain a quote.
• Inbound text opt-in: By texting a keyword such as START to a Vinmove published telephone number.

Consent to receive marketing text messages is not a condition of purchase of any goods or services, and is not required to receive a quote or to book transport.

5.3 Message Frequency

Message frequency varies based on your activity, your shipment status, and your marketing preferences.

5.4 Cost

Message and data rates may apply. Vinmove does not charge a fee for text messages; charges from your wireless carrier are your responsibility.

5.5 How to Opt Out

You may cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send you a confirmation message and will send no further text messages to that number unless you opt in again. You may also opt out by emailing info@vinmove.com or calling (888) 551-6583.

5.6 How to Get Help

Reply HELP to any message for assistance, or contact us at info@vinmove.com or (888) 551-6583.

5.7 Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your wireless service provider and is not guaranteed. Supported carriers may change without notice.

5.8 Mobile Information and Consent — No Sale, No Sharing

Your mobile information will not be sold or shared with third parties or affiliates for promotional or marketing purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties. This exclusion applies to every disclosure category described in Section 6 of this Policy, without exception.

We may disclose your mobile telephone number only to service providers that act on our behalf and strictly for the purpose of delivering the messages you have requested — for example, our messaging platform provider, our telecommunications carriers, and our customer relationship management vendor. These service providers are contractually prohibited from using your mobile information for their own marketing purposes or from disclosing it further.

5.9 Eligibility

You must be at least 18 years of age and the authorized subscriber or customary user of the mobile telephone number you provide in order to opt in to our SMS program.

6. How We Disclose Your Information

We disclose personal information only as described below. We do not sell personal information for money.

• Motor carriers, drivers, and dispatchers: we disclose the name, telephone number, pickup and delivery address, and vehicle details necessary to perform the transport you requested. This disclosure is made solely to fulfill your shipment and never for the carrier’s own marketing purposes.
• Service providers and processors: payment processors, messaging and telephony providers, email providers, hosting providers, and our customer relationship management platform. These vendors process data only on our documented instructions.
• Analytics and advertising vendors: we disclose limited website usage and device data — such as cookie identifiers, IP address, browser type, and pages viewed — to analytics and advertising platforms in order to measure website performance and reach prospective customers. We do not disclose telephone numbers, mobile information, or SMS consent data to analytics or advertising platforms, and we do not use mobile information to build, match, or target advertising audiences.
• Professional advisors, insurers, regulators, and law enforcement: where required by law, subpoena, or court order, or to establish, exercise, or defend legal claims.
• Corporate transactions: in connection with a merger, acquisition, financing, or sale of assets, subject to the recipient honoring the commitments in this Policy.

All of the above disclosure categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. No mobile information will be sold or shared with third parties or affiliates for promotional or marketing purposes.

7. Sale and Sharing Under State Privacy Law

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising, as those terms are defined under the CCPA and comparable state laws. Specifically, we do not sell or share telephone numbers, mobile information, or SMS consent data under any circumstances.

8. Cookies and Tracking Technologies

We use strictly necessary cookies to operate the Website, and analytics and advertising cookies to understand how the Website is used. You may disable cookies through your browser settings; some Website features may not function correctly if you do so. We honor Global Privacy Control signals where required by law.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; correct inaccurate information; request deletion; obtain a portable copy; opt out of sale, sharing, or targeted advertising; limit the use of sensitive personal information; and appeal a denial of a request. You also have the right to withdraw consent to marketing communications at any time.

To exercise these rights, email info@vinmove.com or call (888) 551-6583. We will verify your identity before acting on your request and will respond within the timeframe required by applicable law. We will not discriminate against you for exercising any privacy right.

10. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These include encryption in transit, access controls, and use of PCI-DSS compliant payment processors. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as necessary to provide the services you requested, to comply with legal, tax, insurance, and recordkeeping obligations, and to resolve disputes. SMS consent and opt-out records are retained for a minimum of four years to evidence compliance with the Telephone Consumer Protection Act.

12. International Data Transfers

Vinmove operates in the United States. If you access our services from outside the United States, your personal information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

13. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, contact us at info@vinmove.com and we will delete it.

14. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies.

15. Changes to This Policy

We may update this Policy from time to time. We will post the revised Policy on this page and update the “Last Updated” date. Material changes affecting the SMS program will be communicated to enrolled subscribers where required by law.

16. Contact Us

Vinmove Auto Transport
Email: info@vinmove.com
Telephone: (888) 551-6583
Website: https://vinmove.com